The Magical Blogorail was honored to have the opportunity to work with Lee Cockerell, former Executive Vice President of Operations at Walt Disney World Resort, to be a part of the release of his latest book The Customer Rules: 39 Essential Rules for Delivering Sensational Service.
Our Magical Blogorail Senior Pilots had a chance to review the book and share with all of you what lessons they learned from Lee Cockerell’s impressive customer service background that includes names like Hilton, Marriot, and Walt Disney World.
From Lee’s website:
In 39 digestible, bite-sized chapters, Lee shares how to create a service that keeps customers coming back for more. Through his signature blend of wisdom, humor, and folksy storytelling, Lee not only shows why the customer always rules, but also the Rules for serving customers so well that they’ll never want to do business with anyone but you.
- Rule #1: Customer Service Is Not a Department
- Rule #3: Great Service Follows the Laws of Gravity
- Rule #5: Ask Yourself “What Would Mom Do?”
- Rule #19: Be a Copycat
- Rule #25. Treat Every Customer like a Regular
- Rule #39: Don’t Try Too Hard
Will you be picking up a copy?
In addition, two lucky readers won personalized copies of The Customer Rules by Lee Cockerell. Congratulations to…
We have enjoyed getting to know Mr. Cockerell through this campaign and know The Customer Rules: 39 Essential Rules for Delivering Sensational Service will be a success.
Former Executive Vice President of Operations at Walt Disney World Resort, Lee Cockerell, shares his 39 Essential Rules for Delivering Sensational Service in his latest book The Customer Rules. And if you want more from Lee Cockerell check out his first book Creating The Magic: 10 Common Sense Leadership Strategies from a Life at Disney.
If you want to know more about the book, check out what a few of our Magical Blogorail Senior Pilots thought and what they learned about customer service.